In this section of the manual, you will gain insights into Houston Medical Imaging’s front desk policies, procedures and expectations.
The medical front desk plays a crucial role in healthcare, serving as the initial point of contact for patients. Staff in this role manage appointments, handle patient inquiries, maintain records, and ensure the smooth flow of administrative processes. Their importance lies in providing excellent customer service contributing to the overall positive experience for patients seeking medical care.
1. Front Desk Expectations
In this policy document, you’ll discover the expectations and guidelines set forth by Houston Medical Imaging regarding your responsibilities at the reception desk.
2. Front Desk Daily Task
As a medical front desk staff member, your daily responsibilities encompass a variety of tasks crucial to the smooth operation of the healthcare facility. For a detailed breakdown of your specific duties, please refer to the attached document, where you’ll find a comprehensive list tailored to your role.
3. Daily Deposits/Petty Cash
As a medical front desk staff member, part of your role involves collecting payments at the time of service. Please refer to the attached document for Houston Medical Imaging’s policy outlining procedures for daily collections and deposits. This policy provides specific guidelines on how to handle financial transactions efficiently and securely.
Daily Deposits/Petty Cahs Policy
4. Front Desk Workspace
Ensuring cleanliness and professionalism at the front desk workspace is vital for fostering a welcoming and efficient environment for staff and patients alike. Please refer to the attached policy for further details.