Within this segment of the front desk training, you’ll discover invaluable tutorials tailored to equip you with the essential skills requisite for your role as a front desk team member. These tutorials comprehensively address the core responsibilities integral to your position, ensuring you’re adept in handling them proficiently.
Streamlining Patient Forms
Every patient visit necessitates the completion of specific forms, tailored to their modality and exam type.
For more insights into our standard HMI Forms, please refer to the accompanying video.
How to Check In a patient
Checking in a patient typically involves several steps.
Please refer to the video attached to watch a tutorial on how to check in a patient in KING.
How to Post and Refund Payment
HMI verifies benefits before each patient’s appointment. It allows each facility to collect at time of service.
Please refer to the video attached to learn how to post and refund a payment.
How to Check Out a patient
Checking out a patient in KING is crucial for many reasons.
Please refer to the video attached to watch a tutorial on how to check out a patient in KING.
Step by step guide for setting up a Payment Plan
HMI has implemented a standardized protocol for payment plans, ensuring consistency and clarity in managing patient financial arrangements.
Watch this tutorial for a step-by-step guide on how to navigate this process.
Step by step guide for Imagine Pay
Imagine Pay the fundamentals of our payment collection system. From processing payments at the time of service to generating reports.
Watch the tutorial below for a comprehensive walkthrough of Imagine Pay’s features and functionalities.
How to complete and Burn a CD request
As a front desk member, you’ll be responsible for fulfilling patient requests, including burning CDs and preparing them for patient pickup.
Please refer to the video attached to watch a tutorial on how to complete and burn a cd request.
How to CC Physician from Front Desk
Patients often request that multiple physicians receive a copy of their imaging report to ensure comprehensive and coordinated care among their healthcare providers.
Watch the tutorial below to learn how to add a CC physician in KING.